Terms and Conditions

1. Introduction

Welcome to On Point Innovations Ltd (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our services, you agree to comply with these Terms.

2. Company Information

On Point Innovations Ltd
Plot No. 53 Manenekela Road, Off Independence Avenue, Woodlands, Lusaka, Zambia.
Contact: +26097984080 / +260761757575
Email: onpointinnovationsltd@outlook.com

3. Services

We offer:

• Procurement & General Supplies

• ICT & Telecom Solutions

• Medical & Laboratory Equipment Supplies

• Power & Energy Solutions

• Construction & Project Support

• Managed Services

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.

4. Orders and Payment

• All orders are subject to availability and acceptance by On Point Innovations Ltd.

• Pricing and product availability are subject to change without notice.

• Payment terms will be communicated in your quotation or contract agreement. Late payments may attract interest charges as per Zambian law.

• We reserve the right to refuse service or cancel orders at our discretion.

5. Delivery and Installation

• Delivery timelines will be communicated upon order confirmation.

• Delays caused by third-party logistics, customs, or force majeure events are beyond our control, and we will not be held liable.

• For installations (ICT, telecom, solar, and equipment), clients must provide a safe working environment and necessary permissions for our teams.

6. Warranties and Returns

• Products supplied come with manufacturer warranties where applicable.

• Defective products may be returned within the warranty period for repair or replacement, subject to evaluation.

• Returns unrelated to defects will only be accepted at our discretion and may be subject to a restocking fee.

7. Intellectual Property

All content on our website, including logos, images, documents, and text, are the property of On Point Innovations Ltd unless otherwise stated and are protected under applicable copyright laws. You may not reproduce, distribute, or use any content without our written consent.

8. Limitation of Liability

On Point Innovations Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our products or services. Our liability in any circumstance is limited to the amount paid for the product or service in question.

9. Privacy Policy

Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to the collection and use of your data as outlined.

10. User Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when placing orders.

• Comply with applicable Zambian laws and regulations.

• Not misuse our services or engage in fraudulent or unlawful activities.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Zambia.

12. Amendments

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised Terms.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

📧 onpointinnovationsltd@outlook.com
📞 +26097984080 / +260761757575